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Art of Listening: Office Hours

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Each year during the latter part of the year, I find that my office hours and extra appointments are busy meeting with students. Office Hours are important, and they are not about me. This is the moment in which I do lots of listening. Typically this is the time of the year when students are scrambling to work on their papers, proposals, and other assignments. This last week my office hours were teeming with students who wanted to get help with their major research projects. Many wanted more direction about my comments, so that they could improve their assignment. For some students this process is not easy. I can see hands shaking and nervous looks as they sat and chat with me.

But, I would be remiss if I did not address that a small number of students come to office hours and are somewhat defensive. Again, this is a small amount and I would offer that one common trait with this small number is that they do not really listen. They are typically waiting to talk and respond, but tend to not listen to the advice or direction that I offer. And, they usually preface the meeting with something like this, “I am not here to ask for more marks.” <–Actually, you are or at least 9 out of 10 times, this is the case with the student in my office. It is better to note, “I want to do better with the next assignment.”

This small group is also typically convinced that their idea/topic is perfect and does not need any revision. These moments cause interesting conversations, as I am trying to help and I am cognizant of my grading rubric. It is my class! And, I am almost twenty years into teaching and have sound feedback to give. But, I cannot be defensive nor scold my students. Listening is important. I have to take a step back and think if the rubric or information in class or in the syllabus was clear.

Last year I had one student note in the course experience evaluation that my three sentences in the syllabus about an assignment was unacceptable. I took that to heart and reviewed my syllabus and lectures. Now, responding to the comment. The three class sessions dedicated to the assignment and extra office hours did not exist?! C’mon. I also had a student note that they did not know what they had to do to get the A+. I include a grading scale in my syllabus and it is clear that A+ work is exceptional. I point this out as I reflect on the comments and want to remind that patience works both ways.

That is right, the best advice I can give is patience. It is hard to review and revise our work and this is also hard for our students. We grade them and they get one official time to “grade” us. Smiling. This does not count RMP, Yik Yak or other social media. Patience is important. I keep on reminding myself of this when each student enters my office. And, I explain this to my Teaching Assistants, and other colleagues.

Aboriginal Worldviews Response to Coursera April Fool’s Day Joke

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This is a copy and paste from an email that I received about a Coursera April Fool’s Day joke. A course on Underwater Basketweaving. Given the course content this was important for the learning team to respond to immediately. I was enrolled as a student in this course, a Massive Open Online Course (MOOC). People of color, racialized people, Indigenous people and their cultures should not be the butt of jokes in education or elsewhere. 

Clip~

Ahniin! We have just come off a week of sacred celebrations including Passover, Holi, Easter, the vernal equinox and the coming of spring. Whatever event you celebrate, we hope it was a good one for you.

Today a learning opportunity fell into our lap. Coursera issued an April Fool’s Day joke course calledUnderwater Basketweaving. 

In order for the joke to work, it relies on deep cultural assumptions about the inferiority of indigenous knowledge. While the writers and performers of the piece likely didn’t even realise or intend the offense it might cause, I’m sure there are keepers of indigenous knowledge who would be offended. I get that it’s meant to be lighthearted and a joke but anyone who has actually spent time learning about basket making processes would realize it’s about more than the finished product. Even the preparations and gathering of materials involve a great amount of knowledge. If there’s any doubt about the meaning of actual basket making, check out these courses on Six Nations Basket Knowledge and Storyweaving. 

Basket making is serious business and there is a lot more to it than the basket that is made. The process more than the product, the human growth and reflection on greater things than the physical object. Not to mention how sacred we hold our traditional languages and burial sites, also mocked in the April Fools Day “joke.”

Should I really be upset about this? In our forums there has been much discussion about a refrain that is used when Aboriginal people talk about colonial policies and practices that is dismissive and hurtful. That phrase is “Get over it!” I would suggest that people who say “Can’t you take a joke?” could benefit from a course to see how the colonial rule over diverse indigenous populations is buttressed by “jokes” like this one that undermine the value of our knowledges and peoples. 

You might be surprised to find that jokes like this one help lead to the misinformation and stereotyping that underlies attitudes and opinions like those expressed in a recent letter to the editor of the Nanaimo Daily News. Taken together over time and in quantity, embedded in schools and media and harmless jokes, these attitudes and opinions in turn can lead to discrimination and the support of racist laws and policies. 

I am sure that the writers of the coursera April Fools’ Day joke did not intend for their comments to cause harm. If only they could enroll in a course to see how this process works. Fortunately such a course exists on Coursera (#aboriginaled). And it’s FREE! Please encourage the learning among coursera staff to continue.

Looking forward to a few more enrollments. 

Respectfully,

Aboriginal Worldviews and Education Course Team

Clip~

I do think that the Professor and Teaching Assistants make some salient points. The joke falls flat for various reasons. The joke is insensitive and I assume that Coursera will later apologize. Hopefully, they won’t pull a Nanaimo Daily News and attempt to say it was human error or martian error (now that is a joke). I stand with the Professor and Teaching Assistants and say: this is not funny. Instead make a joke about MOOCs and incessant emails, students who troll, and other things that are funny or hard-biting. 

 

Before You Send an Email to Your Professor

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I haven’t taken a Netiquette 101 course recently, so I think it’s time to give some tips about sending emails to your instructors.

1. Always assume that you should be more formal.

2. Address the person in the email with a hello or even a “dear.” Avoid, “hey. And, use your full name, as your instructor might have many students who share your first name.

Sample~

Dear Instructor: I am emailing to find out information about your Fall class. Do you suggest any prerequisites for the class? I’d also like to talk with you about a paper topic that I have. Do you have any time to meet this Summer?

Thank you,

Student X

Avoid:

Hey, I’m going to enroll in you class. Should I be worried about your feminist bias?

Smitty

3. Never send an email that is incoherent. This is email and not a text to your best-friend. Type out all words, use punctuation, and proper spelling.

4. Never send an email when you are mad. This goes for all emails. Send yourself the email and then wait a few hours or overnight, and then send the email that you won’t later regret.

5. Be honest. Understand that your instructor might say that this conversation needs to take place face to face. Some conversations really need that human interaction.

6. Do not be offended if the instructor corrects your use of their first name or some policy. Most of us will be kind and say–we have a 24 hour policy with emails after work is handed back and it’s in the syllabus or I expect students to call me Prof. Schmitdkins.

7. Read the syllabus before sending the email. Perhaps the syll answers your question or notes that you should take the time to write a coherent email noting who you are and why you are emailing.

Overall, treat email with the same integrity that you would treat an office hour visit. And, yes, I do get lots of emails that start off with “hey” and have been asked about my feminist bias…

Art of Listening

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This last week my office hours were teeming with students who wanted to get help with their paper proposals. Many wanted more direction about my comments, so that they could improve their assignment. For some students this process is not easy. I can see hands shaking and nervous looks as they sat and chatted with me.

But, I would be remiss if I did not address that a small number of students come to office hours and are somewhat defensive. Again, this is a small amount and I would offer that one common trait with this small number is that they do not really listen. They are typically waiting to talk and respond, but tend to not listen to the advice or direction that I offer.

This small group is also typically convinced that their idea/topic is perfect and does not need any revision. These moments cause interesting conversations, as I am trying to help and I am cognizant of my grading rubric. It is my class!

The best advice I can give is patience. It is hard to review and revision our work and this is also hard for our students. I keep on reminding myself of this when each student enters my office. And, I explain this to my Teaching Assistants, too.