I know that my official title is Director; however, I do lots of managing. Managing of people, expectations, small to large projects, and managing my performance. Part of managing is not talking, but watching and mindfully listening. My issue is that I have to be present in the office to interact with staff, and some weeks I live meeting to meeting. The way I manage my time is with Outlook and I plan my meetings weeks in advance to carve out time to meet with my staff.
I have given everyone a copy of Thanks for the Feedback. This is for me, and for my staff. I have found that giving my staff tools to communicate with one another and me is is important. We had our annual retreat and what a difference a year makes. This retreat was important to establish the team mission, communicate, and also look forward to what is next for the team.
A good manager or leader needs to plan, watch, listen, and lead.